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FREQUENTLY ASKED QUESTIONS ABOUT OUR SERVICE & THE SUPPORT THAT WE CAN PROVIDE

HOW DO I REFER TO EXPLORE FAMILY?

We can accept referrals for anyone over the age of four years old who is affected by someone else’s drug or alcohol misuse in Nottingham city. These may be from a wide range of organisations, treatment providers or support agencies – including medical professionals, teachers, social workers, and anyone who may be concerned about someone’s wellbeing – or from the individuals themselves. For self-referrals, our only requirement is that young people under the age of thirteen can gain parental consent.

To download our referral form, please visit our Contact Us page.

WHO CAN RECEIVE SUPPORT FROM EXPLORE FAMILY?

Our support can be adapted to meet the needs of people of all ages, backgrounds and circumstances – from children over the age of four, to teenagers and young people, and parents, grandparents and carers. Rather than working with alcohol or drug users, we provide vital help and guidance for people affected by the substance problems of their friends, relatives, and loved ones. These individuals can often suffer mentally, physically and financially when someone close to them is struggling with drug or alcohol addiction, and they often do so in silence.

Providing that you or the individual you are referring to us lives within Nottingham city, we can help.

WHAT KIND OF SUPPORT CAN EXPLORE FAMILY PROVIDE?

The type and variety of support we can provide is tailored to the needs of each of our clients, depending what they want to get out of their time with us and what our qualified staff feel are the most suitable ways of giving the highest quality level of help and guidance. Our menu of support options include:

  • One-to-One Support Sessions
  • Telephone Support
  • Support Groups
  • Information & Self-Help Resources
  • Advocacy
  • Mentoring
  • Family Conferencing
  • Family Activities
  • Holistic Therapy Programmes

For more information on the type of support we offer, please visit our Support page or Contact Us for more information.

HOW LONG DOES IT TAKE TO BE SEEN BY AN EXPLORE FAMILY SUPPORT WORKER?

We aim to see all our new clients for an assessment within five working days of being referred, or within a maximum period of seven working days. We offer same day appointments for our clients wherever possible. Following referral from an external organisation, professional or support agency, we always contact the person making the referral to confirm that it has been safely received.

DO YOU CHARGE FOR YOUR SERVICES?

We are a charity funded by the Nottingham Crime & Drugs Partnership and run by the Lifeline Project and The Children’s Society. All the services we offer are at no cost to our clients. For more information on the Nottingham Crime & Drugs Partnership, the Lifeline Project and The Children’s Society, please visit our About Us page.

HOW CAN I VOLUNTEER WITH EXPLORE FAMILY?

Our volunteers are a vital part of our service and we offer a wide variety of interesting, engaging and rewarding opportunities for anyone who is interested in providing a few hours of their time each week to help adults or children affected by drug and alcohol misuse. For information on our volunteering programme and to download our leaflet, please visit our Volunteering page.

CAN EXPLORE FAMILY WORK WITH SCHOOLS?

We work actively in schools when visiting our young clients, especially where children accessing our support may for one reason or another be uncontactable at their home address. Schools can therefore provide a safe, confidential environment in which our support workers can deliver the best possible help and guidance in a way that can be tied in with whatever safeguarding process may be available in the school itself.

We can also offer engaging sessions in schools for parents and teachers who want to know more about the impact of drugs and alcohol upon friends and family members, as well as the overall support network regarding substance misuse that is currently available in Nottingham. For more information on how we can work with your school or pupil referral unit, please click here to download our School Implementation Guide which contains details on referring to Explore Family, our referral form, and a poster for our parent and teacher sessions.

WHAT KIND OF EVENTS AND ACTIVITIES DOES EXPLORE FAMILY ORGANISE?

We run a broad range of events and activities for our young people and families, all of which aim to provide fun and engaging outlets for all our clients that encourage bonding and team building. We try to organise all our events for children and young people around school holidays, and have specialised activities for separate age groups, sometimes with their peers or with other groups of families. In recent months we have successfully delivered popular events and activities including family picnics, bike rides, cookery sessions and chocolate making days, trips to the seaside, outdoor theatre trips and kayaking.

All our fun and relaxing events emphasise the importance of confidence building and personal development, whilst consistently striving to enhance family resilence in the face of drug and alcohol abuse in a way that can complement their support programme.

WHAT KIND OF SUPPORT GROUPS DOES EXPLORE FAMILY PROVIDE?

We organise regular support groups for the adults, children and young people who are currently accessing our support. For adults we offer regular 5-Step sessions at New Brook House on Alfreton Road, which aims to provide a confidential and anonymous forum for people to discuss their concerns relating to the drug or alcohol misuse of a friend, relative or loved one. They provide an opportunity to share stories, develop coping strategies and to gain all manner of information and advice from a fully trained support worker. We also give regular drop-in sessions at other support agencies across the city, such as Recovery in Nottingham and at Last Orders

For children and young people, our Through Our Eyes support group offers 11-16 year olds the chance to get regular help and advice surrounding drug and alcohol misuse within the family, alongside other fundamental information on sexual health and healthy relationships. They also discuss self-confidence and self-esteem, and can help to raise awareness surrounding who can help and who young people can talk to when they have concerns about a parent or family member who may be drinking or using drugs. These sessions take place at New Brook House and are delivered to small peer groups

If you have any additional questions for us about the services we can offer to yourself or to someone you know, please call us on Tel: 0115 9787161, visit our Contact Us page, or ask a quick question using the following form.

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